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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Keniss
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Cartt colour not working black is if colour cartridge taken out

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Desktop 3700 all in one
macOS 11.0 Big Sur

Cartridge colur not working  taken out of printer black working 

4 REPLIES 4
sandytechy20
HP Support Agent
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Message 2 of 5
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@Keniss

 

Welcome to the HP support community.

 

Could you elaborate more on the issue for better understanding?

Sandytechy20
I am an HP Employee

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Keniss
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printer not printing::::::::::

take your colour cartridge out..... try again,,,,

or vis versa. black out. try again

this. works

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Keniss
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I had a no print. situation

I took the colour cartridge out. and tried again;;;;;; it worked;;;; put the colour cartridge back in. no  print

suggest trying this for fellow members

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sandytechy20
HP Support Agent
HP Support Agent
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@Keniss

 

Try the steps mentioned in this HP document to fix the issue:- Click here

 

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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