Case number [Personal Information Removed]

[Brian208]

you had not sent any ink since July 2019 and the printer still thinks it had ink. however we have been using it so it ran out of ink.   I went online to my HP instant ink account and ordered more, after installing it I got a message that I had installed store ink and not HP ink.   so I contacted HP (case number [Personal Information Removed])and they sent more ink no charge and told me to return the Ink that was just sent.   now I installed the newest ink and get the same message that I installed store bought ink.   This is not acceptable if you don't fix this ASAP I will trash this printer, and fight for a refund. 

[Kumar0307]

@Brian208, Welcome to the HP Support Community! I’m here to help.

As the issue is related to Instant ink cartridges, I need more information to help you out.

Since the instant ink account details are confidential, please send me the required information via private message.

I am sending you a private message with the information required.

• In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Let me know how it goes. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day! 

[Kumar0307]

Thank you for the information. I see that you have received both replacement inks on 17 Mar 2022. We have the right shipping address as well. Currently, both ink cartridges are full.

You are enrolled in a free plan where you can print 15 pages a month. You can see all these details on the Instant Ink account. You may log in to your HP Instant Ink account page from here.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day!