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‎06-26-2020 10:18 AM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

I have a cartridge error problem with the black ink. Tells me its not communicating with my computer, and I need to replace the cartridge.

How do you get to someone who will let you order a new cartridge.?

1 person had the same question
2 REPLIES 2

‎06-27-2020 06:23 AM

HP Recommended

Dear JUSTVBJAY,

 

If the cartridge causing the issue is a new cartridge, and is in its warranty, then I would recommend contacting HP by phone to see if you are eligible to receive a replacement cartridge. Visit https://www8.hp.com/us/en/contact-hp/contact.html for information on how to contact HP. To purchase a new ink cartridge, visit https://store.hp.com/us/en/cat/ink--toner---paper.

 

Have a nice day!

 

Evan

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‎06-27-2020 06:42 AM

HP Recommended

i got the instant ink subscription not sure if that makes a difference 

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