Catridge error

[vanderrc]

I keep getting errors on my ink cartridges, that says just one (cyan) is damaged or depleted. It is not, brand new install and it won't accept it. Tried rebooting, cleaning and etc. Nothing is working. I have an HP OfficePro 8600. Please advise. Thank you. 

[Rachel571]

Hi @vanderrc,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds frustrating to deal with cartridge issues, especially when you've made sure everything is installed correctly. Here are several steps and checks you might not have tried yet for your HP OfficeJet Pro 8600 that could help resolve the problem:

Ensure Authenticity: Make sure the cyan cartridge is a genuine HP cartridge. Non-genuine cartridges might cause compatibility issues.

Firmware Update: Check if your printer's firmware is up to date. HP occasionally releases updates that can resolve cartridge recognition issues. You can find firmware updates on the HP website under the support section for your printer model.

Reset the Printer: Although you mentioned rebooting, a full reset might be more effective. To do this, unplug the printer from the power source while it is on, wait at least a minute, and then plug it back in. This can help clear any errors that a simple reboot doesn't fix.

Clean Contacts: Carefully clean the contacts on both the cartridge and the printer with a soft, lint-free cloth slightly dampened with distilled water. Avoid touching the contacts with your fingers.

Re-seat the Cartridge: Remove the cyan cartridge, then reinsert it, making sure it's securely and correctly seated in its slot. Sometimes reseating the cartridge can help.

Check for Obstructions: Look inside the cartridge carriage to see if there's any obstruction like a torn piece of paper or packing material that could be causing an issue.

Replace the Cartridge: Even though the cartridge is new, it could be defective. If possible, try using another new cyan cartridge to see if the problem persists. If the new cartridge works, it indicates the original one is faulty.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Rachel571 

HP Support

[vanderrc]

Thank you for the time you took to respond. Unfortunately I have done all of that multiple times and none of those suggested solutions work. And jsut FYI, All we used is genuine HP ink cartridges. Quite frustrating.... no one or nothing works. I guess we have to get a new printer, which stinks on many levels. Thanks again for your time. 

[Rachel571]

Hi @vanderrc ,

We are sorry that the issue is not resolved when the above troubleshooting steps were performed.

This might require one-on-one interaction to fix the issue via remote assistance. 

Unfortunately, there are no further actions we can take through this channel. I recommend reaching out to our phone support for further assistance.

1. Click on this link -  https://support.hp.com/us-en

2. Select the country.

3. Enter the serial number of your device.

4. Select the country from the drop-down.

5. Click on "Show Options".

6. Fill out the web form. A case number and phone number will now populate for you.

Please feel free to contact us here anytime you need any further assistance.

Have a great day!

Rachel571 

HP Support