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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
monkey46
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Change a Black cartridge and no ink comes out of new cartridge

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Hp Envy 5032
Microsoft Windows 10 (64-bit)

Having been a member of the instant ink community this is my first moan.

My printer is a HP Envy 5032. The black cartridge asked to be changed this morning and since I have put it in the printer, no ink comes out. I have triple checked the film was removed - cleaned the cartridges, heads a few times and still nothing.

I have found the virtual assistant unhelpful as I believe its a faulty cartridge.

I have left my details with a hp office to ring me back but has anyone any ideas Please?

 

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TEJ1602
HP Support Agent
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@monkey46, Welcome to HP Support Community!

 

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Keep me posted.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
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monkey46
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I thank you for your messages Tej. 
it has been very hard to be without the printer working. 
I am yet to receive the replacement then of course I will accept it as resolved. 
kind regards 

monkey46 

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TEJ1602
HP Support Agent
HP Support Agent
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@monkey46

 

Thanks 🙂

TEJ1602
I am an HP Employee

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