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‎03-24-2024 11:37 AM

HP Recommended

Hello, I moved from Portugal to Sweden and can´t change the country/region in my account. The country is gray and not possible to select any other to update the delivery address. I don´t want to create a new account with a new e-mail, it´s not a solution.

Can anyone support?

Regards

Category:
1 person had the same question
3 REPLIES 3

‎03-25-2024 01:52 PM

HP Recommended

Hi @StdS,

 

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

 

I see that you are looking for help with moving your instant ink account to another country.

Instant Ink accounts are linked to the country/region of your HP account.

 

  • To change the country/region for a printer in Instant Ink, add the printer to a different HP account that is in the desired country/region.
  • Cancel the original Instant Ink account to prevent continued billing. Enrolling the printer in a new account does not automatically delete the old account.
  • HP Instant Ink Platinum: The service is only available within the continental United States. If you move out of the service area, your subscription is cancelled and you may be charged an early cancellation fee.

 

Refer to this video link to Cancel the Instant ink subscription.

 

Refer to this link to re-enroll in instant ink for the new country once again.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

I hope this helps.

Take care and have a great day ahead!

 

Irwin6

HP Support

Irwin6
I am an HP Employee

If you found this post helpful, you can let others know by clicking the “Accept as Solution” button. You can also show your appreciation, with a kudos, by clicking the “Thumbs up" button!

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‎03-27-2024 03:39 PM

HP Recommended

Hello,

And how do I change the region of my HP account? I don’t have another email and won’t create a new one just because of HP account.

 

Regards

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‎03-28-2024 08:22 AM

HP Recommended

Hi @StdS,

 

I totally understand your concern. Unfortunately you wont be able to use the same email id connected to your previous HP account to change the region.

 

You will have to create a new email id to use it on the HP account to move the instant ink subscription.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

I hope this helps.

Take care and have a great day ahead!

 

Irwin6

HP Support 

Irwin6
I am an HP Employee

If you found this post helpful, you can let others know by clicking the “Accept as Solution” button. You can also show your appreciation, with a kudos, by clicking the “Thumbs up" button!

Was this reply helpful? Yes No
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