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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
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Hello. We are looking into changing our email account (A) to another email (B) on HP Instant Ink, however we get the message the other account (B) is already in use. We log into that email (B) to remove or delete it but not option is available.  Based on forums it states that deletion is not possible while other forums recommend removing printer from HP Instant Ink portal and then adding it to the other account. Would this affect our subscription in any way?

 

The desired result is to change the email account to one that will handle the account. What steps can we take to get this working?

 

Thanks,

1 REPLY 1
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Hi @hlptsg,

 

Welcome to the HP Support Community. 

 

Do not worry, I'd be happy to help you!

 

I would need a few details to check and assist you further.

 

I've sent you a private message with further instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Elohi_NR
I am an HP Employee
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