Change of Country

[PaulMijas]

I am at a complete loss. I have spent several hours trying to change my location. I have a previous account when i was located in france and used the instant ink service. I have now moved to Spain, bought a new printer and when I tried to register the printer it keeps linking me back to my french account. I cannot find a way to cancel my french HP Smart account and create a new one here in spain.

I have tried uninstalling and reinstalling the app, using a different email and phone number, used the virtual assistant BUT just find myself ending up at the beginning.

This is so frustrating - Any help would be greatly appreciated.

[Betty0610 · Accepted solution]

@PaulMijas

Welcome to the HP Support Community.

I'd love to help.

I have sent you a private message, for more details that cannot be shared in a public post.

Please do check your inbox on the communities page for the private message.

Let me know if this helps.

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Thanks!