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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
MiguelAlmeida
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Change of delivery address for another country

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envy 4520
Microsoft Windows 10 (64-bit)

I leave Portugal and now I´m living in The Netherlands. I want to change my delivery address from Portugal to my current address. How can I do it, because I want to keep the contract.

Kind regards

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TEJ1602
HP Support Agent
HP Support Agent
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@MiguelAlmeida, Welcome to HP Support Community!

 

I see that you'd want to change the address on the HP Instant Ink Account as you moved countries. We would be more than happy to serve you in the new country. The only way to do this is to cancel the existing account and re-enroll the printer with a new address and details.

 

HP Instant Ink - Cancel Your HP Instant Ink Service this document should help you cancel the account. And this document HP Printers - Enrolling in HP Instant Ink should help you re-enroll.

 

I hope that answers your concern adequately. Let me know!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

TEJ1602
I am an HP Employee

MiguelAlmeida
Author
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Hi,

thanks for the information, but it is not sufficient for me.

I have already cancelled the service but how can I re-enroll the same printer on another address and country?
Is was not able to change the address outside Portugal and use the same printer in a new contract.

What are the following steps?

Should I wait for the end of the current service period?

How can I change the address?

I really want to update the contract to The Netherlands and keep the same printer.

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TEJ1602
HP Support Agent
HP Support Agent
18,899 18,877 1,559 1,554
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@MiguelAlmeida

 

I have sent you a private message which will help you further.

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Keep me posted.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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