Change of delivery address for another country

[MiguelAlmeida]

I leave Portugal and now I´m living in The Netherlands. I want to change my delivery address from Portugal to my current address. How can I do it, because I want to keep the contract.

Kind regards

[TEJ1602]

@MiguelAlmeida, Welcome to HP Support Community!

I see that you'd want to change the address on the HP Instant Ink Account as you moved countries. We would be more than happy to serve you in the new country. The only way to do this is to cancel the existing account and re-enroll the printer with a new address and details.

HP Instant Ink - Cancel Your HP Instant Ink Service this document should help you cancel the account. And this document HP Printers - Enrolling in HP Instant Ink should help you re-enroll.

I hope that answers your concern adequately. Let me know!

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[MiguelAlmeida]

Hi,

thanks for the information, but it is not sufficient for me.

I have already cancelled the service but how can I re-enroll the same printer on another address and country?
Is was not able to change the address outside Portugal and use the same printer in a new contract.

What are the following steps?

Should I wait for the end of the current service period?

How can I change the address?

I really want to update the contract to The Netherlands and keep the same printer.

[TEJ1602]

@MiguelAlmeida

I have sent you a private message which will help you further.

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

Keep me posted.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!