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‎09-17-2019 02:23 PM - edited ‎09-17-2019 02:26 PM

HP Recommended

Hi,

I've moved from the US to Canada and I've been trying to change my region (on the billing and shipping section) but it won't allow me to.

 

Should I create a Canadian account and cancel my US one? Or how do I do this?

 

Thank you!

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1 REPLY 1

‎09-19-2019 04:03 PM

HP Recommended

@avhas, Welcome to HP Support Community!

 

You will have to first cancel your Instant Ink enrollment on the printer. Refer to the document HP Instant Ink - Cancelling Your HP Instant Ink Service for help.

 

And then you can re-enroll with new details.

 

If you are facing any difficulties, go to HP Instant Ink Support, click the link to change your location if necessary, and then select a support contact option (options differ by country/region).

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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