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‎08-01-2023 04:30 AM - last edited on ‎08-01-2023 01:05 PM by Moderator

HP Recommended

Hi,

I have a HP Instant link contract originally in the UK. I moved to Germany. I wanted to change the shipping address to a German address, but I am not allowed to change the country.  Then I wanted to cancel my HP Instant Ink contract, but when I click to the relevant link and I try to login (again) it fails with time out. At the same time I can see the other functionalities under my account.

Would you be able to advise please how to change the HP instant ink contract from the UK to Germany, please?

Thank you!  

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3 REPLIES 3

‎08-03-2023 08:15 PM

HP Recommended

Hi @Andras23,

 

Welcome to HP Support Community.  

 

Thank you for posting your query, I will be glad to help you.

 

I would need to know a few details regarding your Instant ink account to help you get the ink cartridges sorted. Since the instant ink account details are confidential, please send me the required information via private message.  

 

To locate your account, please provide
Your registered email address
Your Instant Ink account ID
Serial number of your printer enrolled in instant ink
Confirm your address,

 

Please click on it. I hope this helps resolve this issue completely, Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Yes" on the bottom right to say

 

Take care and have a great day ahead!

 

Alden4
HP Support 

I am an HP Employee.
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‎08-04-2023 01:58 AM

HP Recommended

Hi Alden4,

Thanks for your answer and willingness to help. After seeing your message I tried again to cancel my UK subscription, which was working fine by now (it did not work few days ago). 

Now as far as I understand

1. I need to wait until my cancellation will be effective at the end of my printing cycle.

2. After that re-enroll my printer for my new country.

 So I will wait now and then try to enroll the printer again with the new details.

Thank you very much!

Andras

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‎08-04-2023 02:42 AM

HP Recommended

Hi @Andras23,

 

Thank you for your response, 

 

 Due to limited support, I would request you contact our HP Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link.

 

https://www.hp.com/contacthp/

 

Please feel free to contact us here anytime you need any further assistance.

 

Have a great day!

 

Alden4
HP Support

I am an HP Employee.
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