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Hi. I've just registered my new printer with two months free trial for Instant ink on my existing HP Smart app account. However I last used it when we were living on the UK but it won't let me change the country address in the account details in the app. If I try to set up a new account it won't find the printer and I'm assuming the free trial won't shift to a new account. Any ideas in how to update my address for my current country location?

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Hi @LEM1997,

 

Welcome to the HP Support Community

 

I understand you are facing an Instant Ink issue with your HP Printer. Not to worry I will help you to get a resolution to resolve the issue.


May I know if you have changed the region? 
 

To assist you better, I have sent out a private message to assist you with the next course of action. 

 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

 

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!


A_Gayathri
HP Support Community Administrator.
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