Changing Plans

[DenisOxon]

Hello

We have only had the printer for a couple of weeks. I signed up for instant ink on 100 pages per month as a guess and knowing it could be changed. I have so far used 170 pages . The  HP software is already suggesting I change my plan to 10 pages per month

Why change to that plan ? It would be more appropiate to change to 300 pages per month or is this a wheeze to get more money out of me by charging for extra pages ?

[Anand_Andy]

Hi @DenisOxon,

Welcome to the HP Support Community

I understand you are facing an instant ink issue with your HP printer. Not to worry I will help you to get a resolution to resolve the issue.

As the printer is new the HP software is just letting you know you can try printing using instant ink from just 10 pages/month. however, you will be able to change your plans according to your usage.

To Change plans:

• If your printing needs change, you can switch to a different monthly plan at any time.
• Sign into your Instant Ink account .
• Click HP Instant InkUpdate Plan.
• Make sure the printer you are interested in is selected. Different printers qualify for different plans.
• Select another plan from the list.
• NOTE: Certain plans are only offered to qualifying Instant Ink customers. The plans you qualify for appear in your Update Plan choices.
• Any option on your current plan level, such as Instant Ink plus paper, changes automatically to the new plan level.
• If you upgrade, you can choose whether the change is applied immediately or in the next billing cycle.
• If you downgrade, your plan automatically changes on the first day of the next billing cycle. Your rollover maximum changes with your new plan, so you may lose rollover pages.

Refer to this document: HP Instant Ink - Manage your account

Hope this helps! Keep me posted. 

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