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‎07-16-2023 11:46 PM

HP Recommended
Product: ENVY 6000 All-in-One Printer series
Operating System: Microsoft Windows 11

What are you supposed to do when your credits are used even though the print fails and nothing is printed?

 

This happens more regulary than it should, but recently it failed a 10 page document and 'poof' credit gone.....

 

any ideas what i can do about this?

Category:
6 REPLIES 6

‎07-21-2023 10:23 AM

HP Recommended

Hi @RollingsA,

 

Welcome to the HP Support Community

 

I understand you are facing an Instant Ink issue with your HP Printer. Not to worry I will help you to get a resolution to resolve the issue.

 

To assist you better, I have sent out a private message to assist you with the next course of action. 

 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

 

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!


A_Gayathri
HP Support Community Administrator.
Was this reply helpful? Yes No

‎07-21-2023 10:24 AM - edited ‎07-21-2023 10:27 AM

HP Recommended

Hi @RollingsA,

 

Welcome to the HP Support Community

 

I understand you are facing an Instant Ink issue with your HP Printer. Not to worry I will help you to get a resolution to resolve the issue.

 

To assist you better, I have sent out a private message to assist you with the next course of action. 

 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

 

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!


A_Gayathri
HP Support Community Administrator.
Was this reply helpful? Yes No

‎07-22-2023 12:18 AM

HP Recommended

My private messages are empty........

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‎07-22-2023 10:23 AM

HP Recommended

@RollingsA 
Thank you for your reply

 

Please check again I am sending a private message 


A_Gayathri
HP Support Community Administrator.
Was this reply helpful? Yes No

‎07-27-2023 12:08 AM - edited ‎07-29-2023 12:32 AM

HP Recommended

bump so it doesn't get locked before solution

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‎08-02-2023 12:32 AM

HP Recommended

Seem to have been ghosted by support 😞

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