Charged multiple times for ink

[TAB1979]

I have been charged multiple times for ink I have not recieved.   

How do I talk to a live person?

[Dragon-Fur]

@TAB1979 

Welcome to the HP User Community.

---

@TAB1979 wrote:

I have been charged multiple times for ink I have not received.   

How do I talk to a live person?

---

In general, "charged for ink" should not happen.

What?

All the ink you use or need is included in the monthly fee you pay for your Print-by-Page subscription plan to Instant Ink.

Ink is only sent when the printer reports to the service that ink is needed.

Who to ask - How to get more help and information?

Direct your questions about your Instant Ink subscription to Instant Ink Support.

How to contact Instant Ink support is included later in this message.

As well, if you have questions, concerns, or objections about how the subscription model works, there is an abundance of information available, including a full explanation in your Instant Ink Terms of Service contract document:   Instant Ink - Terms of Service - USA

Things that are Instant Ink

Instant Ink >> Details / How-to / Articles / Contact Information

Contact Instant Ink Support from within your Instant Ink Account

OR

Instant Ink Support >> HP Instant Ink Support   

Instant Ink - Chat

Instant Ink Support Website – Read…

HP Instant Ink - Support, Enroll, FAQ, Terms of Service Contract

Not your home site?  Click the Flag to change to your region.

Scroll down – look for contact phone number on the webpage.

What else?

You can wait here in the Community for an agent to find and possibly respond to your question.

Waiting is not faster - we are not Instant Ink Support - waiting generally works...

+++++++++++++++++++++++++++++++++++++++++++++++++++++

Examples of the Terms of Service Contract for various regions

NOTE:  Document includes contact information

 Instant Ink - Terms of Service - USA

 Instant Ink – Terms of Service - UK

 TERMINI DI SERVIZIO DI HP INSTANT INK - Italy 

Instant Ink - Terms of Service - Ireland

CONDITIONS GENERALES D’UTILISATION DU SERVICE HP INSTANT INK - France

+++++++++++++++++++++++++++++++++++++++++++++++++++++

Lots more information...

Start here:  Get HP Instant Ink Support

Sample Sections

• Your ink
• Your HP Instant Ink account
• Your printer connections

HP Instant Ink - Manage your account

Manage your Account

Including:

Change your payment information

Change to PayPal

Apply a prepaid card

Sign into your account

Review your bill

Change plans

Change or verify your shipping address

Change your email address

About rollover pages

About page counts

About additional pages

Move your service to another country/region

Cancel your account

Recycle your cartridges

===============================================================

How does it work?   Details / Plans / Cancel Information

Check through the Website  FAQ

Additional Information:

 HP Instant Ink - Cancel Your HP Instant Ink Service

HP Instant Ink - Enrolling in HP Instant Ink

HP Instant Ink - Page Count Is Not the Same as Actual Pages Printed

+++++++++++++++++++++++++++++++++++++++++++++++++++++

Thank you for participating in the HP Community.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Helpful = Yes to say Thank You

Question / Concern Answered, Click "Accept as Solution"