Charged when supposed to be on 6 month free trial???

[nicolama]

I enrolled in Instant Ink as I am supposed to get 6 months free As said on box and before I bought and in card inside the box So I enrolled and it said something like choose your plan will start after trial ends I chose. Then after I sign up no mention of trial Im just on the plan right away And check my bank account I have been charged!

I need to get the money refunded and get my 6 month free trial started. 

I enrolled same day as setting up my printer?

[sandytechy20]

@nicolama

Welcome to the HP support community.

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

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