Charged whilst on trial

[annie137]

I just set up my printer and I have printed 2 pages, however today I check my bank and I have been charged £1 by HP instant ink. This shouldn't be happening as the website and webapp are telling me that I have a 6 month free trial and can print up to 700 pages. However I have printed 1 and been charged, why is this?

[Dragon-Fur]

@annie137 

Welcome to the HP User Community.

Edit / Update

Remove the unwanted "this is how it might work in the USA" explanation

Original Content

What should you do?

Wait to find out whether the amount is eventually credited when your trial period is over

OR

Contact Instant Ink Support - Ask for an explanation, decide how to move forward based on what you are told.

Instant Ink Support is available from within your Instant Ink Account OR using one of the contact options mentioned below...

Things that are Instant Ink

Instant Ink >> Details / How-to / Articles / Contact Information

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Start here:  Get HP Instant Ink Support

Sample Sections

• Your ink
• Your HP Instant Ink account
• Your printer connections

And / Or

At the bottom of the Support webpage

Documents > Enrolling, Solve Problems, Manage your account, Manage your ink or toner

Examples

Instant Ink Support > Solve Problems

HP Instant Ink - Manage your account

Manage your Account

Including:

Change your payment information

Change to PayPal

Apply a prepaid card

Sign into your account

Review your bill

Change plans

Change or verify your shipping address

Change your email address

About rollover pages

About page counts

About additional pages

Move your service to another country/region

Cancel your account

Recycle your cartridges

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Instant Ink Support >> HP Instant Ink Support   

Instant Ink - Chat

Instant Ink Support Website – Read…

HP Instant Ink - Support, Information, Enroll, FAQ, Terms of Service / Contract

Not your home site?  Click the Flag to change to your region.

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Examples of the Terms of Service Contract for various regions

NOTE:  The Terms of Service Contract includes contact information

 Instant Ink - Terms of Service - USA

 Instant Ink – Terms of Service - UK

 TERMINI DI SERVIZIO DI HP INSTANT INK - Italy 

Instant Ink - Terms of Service - Ireland

CONDITIONS GENERALES D’UTILISATION DU SERVICE HP INSTANT INK - France

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How does it work?   Details / Plans / Cancel Information

Check through the Website  FAQ

Additional Information:

 HP Instant Ink - Cancel Your HP Instant Ink Service

HP Instant Ink - Enrolling in HP Instant Ink

HP Instant Ink - Page Count Is Not the Same as Actual Pages Printed

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Thank you for participating in the HP Community.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Helpful = Yes to say Thank You

Question / Concern Answered, Click "Accept as Solution"

[annie137]

So wait- how do I get the money back?

[Dragon-Fur]

@annie137 

Edits / Update

First post has been edited to remove the "This is what it might be".

My comments were conjecture not meant to confuse what happened in your situation.

Original Content

Best you ask Instant Ink Support

Thank you for participating in the HP Community.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Helpful = Yes to say Thank You

Question / Concern Answered, Click "Accept as Solution"