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03-12-2022 01:54 AM
Hello everyone! I am bringing a rather weird problem I have noticed. So, let's start from the beginning.
I have bought a new printer for my mother, a DeskJet 2710 All-in-One Printer. As I opened the HP Smart app, I was prompted with the 2 free months of free Instant Ink, and of course, I took up on that offer.
Now, time skip 15 days until the trial was over, I canceled it because I didn't feel that we required it anymore.
Everything went well, until today. I got a notification that I got charged 150RON (eq of 30 euros as of today). I was confused, since I had canceled the subscription 2 months ago, and last month I have not been charged a penny. Now, this is a pretty big sum of money for us, also considering we have not received ANY Instant Ink Cartridges during this 2 month period. The only package we were sent was during the first month of the trial.
Now for some other important details:
I am 100% SURE I canceled the trial.
Upon fiddling with the HP Smart app, I found the Page Count window and noticed some confusing things.
1. Under "My Plan" Page, it says I have subscribed to the "50 pages a month" plan. I have to add when signing up for the trial, I selected the 15 pages month plan.
2. The month before, it also shows that I have printed 217 pages, but no charge. This month, 301 pages, and the HUGE charge I received today.
I also want to say that after canceling, we bought 2 new original HP cartridges from the store in our city.
Now, I would really like to get my money back, since, as I said: I was charged after canceling the subscription, I have not received ANY new Instant Ink Cartridges and have gotten no emails telling me that the trial had been converted to a normal plan, or that I had subscribed to another plan.
I have gotten no help from the virtual assistant whatsoever, and the Helpline isn't available during the weekends...
Thank you for your help.
03-14-2022 07:58 AM
@Edy_, Welcome to the HP Support Community! I’m here to help.
Apologies for the inconvenience caused. To assist you better, I would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.
I have sent you a private message, reply to the message with your details.
In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile, next to your profile Name or simply click on this link.
Hope this helps! Let me know how it goes.
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