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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
CW43
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Charges without installing instant ink cartidges

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I signed up to instant ink and following a two-month free trial, I have been getting charged £9.99 per month, however I have not actually ever installed the cartridges into my printer. I've not been successful making contact so hopefully I can have some help via here?

Given that I have used only my own ink cartridges, I'd like to be refunded the charges prior to setting up the instant ink cartridges and giving that a try.

Thanks

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Dragon-Fur
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HP Recommended

@CW43 

 

==============================================================

Welcome to the HP Community.

Reminder to those reading:

Do NOT respond to individuals who post phone numbers or email addresses.

These might be scammers trying to steal your information / money.

HP does not post phone numbers or email in Community messages.

==============================================================

 

From your description, it sounds like your printer came with Instant Ink Ready cartridges.

The status of these cartridges does not change unless and until you enroll in the Instant Ink Subscription service.

 

When the plan becomes active (having enrolled), the Instant Ink Ready cartridges are enabled as Instant Ink cartridges and become part of the plan.

 

Not clear?

Plan details are explained in the vital and important Instant Ink Terms of Service contract (links below to documents).

For example, in your region, see contract section 5-d "Instant Ink Program cartridges provided to You" > subsection "i"

 

What else?

The charges you are seeing appear to be explained within the plan terminology (in the contract).

That said,

If you disagree,

If you need more information,

If you wish to ask questions,

then

See the Instant Ink Support Website

and - if desired -

Contact Instant Ink Support

 

Things that are Instant Ink 

If you have an Instant Ink subscription and need Ink,

Start here!

TKB article contributed by HP JessikaV

Open and Read   HP+ Plans: Ink and Toner

Article includes an explanation of the service.

Need more ink?  How to Order >>  Read Section: Timelines for cartridges delivery

 

And

Instant Ink Support Website

HP Instant Ink Support - Information, Enroll, FAQ, Terms of Service / Contract

 

Scroll down > Click Check to see if your HP printer works with Instant Ink

 

Need Help?

Phone contact, where available, will be posted on the main website (front page).  For example, look for the contact number in the blue ribbon just beneath the introduction section / image.

 

Enrolled in Instant Ink? 

Check for Support contact options in your Instant Ink Account.

 

Of Interest… Be Informed!  Understand your Options and Responsibilities!

Section Check to see if your HP printer works with Instant Ink

FAQ section > READ How does HP Instant Ink work? – Be sure to read all the FAQ sections.

The all-important Contract > Link is located below the FAQ section > READ Terms of Service Contract

 

NOTES: 

It is NOT necessary that you be enrolled to read the contract

Contract:  Open the main website > Change region / flag > scroll down just past the FAQ

Cancellation  >> READ the Terms of Service Contract.

The Terms of Service contract also provides contact information, usually in the very first section.

 

Examples

 Instant Ink - Terms of Service - USA

 Instant Ink – Terms of Service - UK

 TERMINI DI SERVIZIO DI HP INSTANT INK - Italy 

Instant Ink - Terms of Service - Ireland

CONDITIONS GENERALES D’UTILISATION DU SERVICE HP INSTANT INK - France

 

and

HP Instant Ink - Promotions and Free Month Offers

 

Example - Instant Ink Website - Main Menu / Web Page

Instant_Ink_Website_3.jpg

 

 

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question Resolved / Answered, Click "Accept as Solution"

Dragon-Fur

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