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‎10-08-2020 02:28 PM - last edited on ‎10-08-2020 02:32 PM by Retired

HP Recommended

Hello. I have purchased my HP Officejet Pro 8028 a little over a year ago today. It came with a free ink trial for 4 months and I would like to claim the ink now. I made my Hp account and enrolled within the first 7 days to print from the app but never claimed the ink.  I am unable to process my printers code online and the screen goes blank when I try to.

 

My Printer Code is FY4Y 5STH 96M1 Q0MC

The serial number is [Personal Information Removed]

The product number is 3UC64A

 

I hope you can help me with obtaining my free trial of 4 months' worth of ink as soon. 

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2 REPLIES 2

‎10-08-2020 02:47 PM

HP Recommended

@SSG-user123, Welcome to HP Support Community!

 

Ideally, the 4 months trial subscription should be added upon enrollment. If you have not completed the enrollment, I'd suggest you complete it.

 

If you have already enrolled and the trials months do not show up on your account, we would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

 

I have sent you a private message, reply to the message with your details.

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Keep me posted.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

 

TEJ1602
I am an HP Employee

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‎10-30-2020 08:27 AM

HP Recommended

@SSG-user123,

 

Could you share an image of the promotional offer (the box or the pamphlet)?

 

 

 

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