Claiming cartridge old not compatible

[Fge2]

Replaced blue cartridge because color not showing. Used cartridge sent by HP. System responded old and out of date and would not print. Replaced with original cartridge. Now working. How do I get HP to replace “out of date cartridge”

[Bob_Headrick]

Is this an Instant Ink cartridge?  If so,  the document here has information on contacting HP to get replacement Instant Ink cartridges.  Go to the HP Instant Ink site, the phone number (or chat option for some countries) will be listed in the lower center of the opening screen.  

If the cartridges are not Instant Ink but retail cartridges see the document here for information. To get warranty coverage you will need to go to the Contact HP page, then enter the information for your printer.  At this point it will likely say "Manufacturer's warranty has expired"  To the right of this it will say "See details".  Click the "See details" link, which will open another page with more details.  Near the bottom of the text will be a paragraph that says:

HP has checked your product information, including the product and serial numbers, to determine your warranty results.The legal warranty expiration date is based on the date of purchase, as indicated on your receipt. If you feel these results are incorrect, you may submit a dispute for review. Dispute this > 

Click on the "Dispute this" link which will ask for some additional contact information.  Fill out the contact information, then in the bottom section select: 

Dispute reason  

  Issue with my Accessories, Supplies and/or Software. 

In the comment section indicate that you have a defective supply that is diving an "Older Generation Cartridge" error message, you have verified the supply is defective by switching it with a replacement supply.

If you need further assistance please post back here.