• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Locked

‎01-16-2021 07:30 AM

HP Recommended
Product: HP DESKJET PLUS 4130

HI I'm in the UK I have bought a printer but it has not be button just basics no congratulations email was printed I need to join instant ink what do I do please help

2 REPLIES 2

‎01-16-2021 07:33 AM

HP Recommended

Please help printer has no eprint only 4 buttons no claim code congratulations letter was printed I'm homeschooling and thought I would make life easier by buying a printer but I've had a nightmare how do I get another claim code thank you x

Was this reply helpful? Yes No

‎01-19-2021 08:19 AM - edited ‎01-19-2021 08:19 AM

HP Recommended

@Sallietroyx

 

Welcome to HP Support Community


I would like to help

 

Please ensure the printer has the latest Firmware https://support.hp.com/in-en/document/c02919168

 

Next disable and re-enable Web Services

 

To begin with please make sure the printer is plugged directly into a wall outlet and not a surge protector.

 

1. On the printer click on the Web Services icon in the top left corner of the display.

2. Click on Settings.

3. Click on Remove/Disable/Turn Off Web Services.

4. Follow the onscreen instructions

5. Restart your Printer and from the main screen click on the Web Services icon again. 

 

The printer should print out a page with a new claim code on it that can be used to connect the printer to HP Connected.


Thank you


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community or Agent Ask the Virtual Agent

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.