01-12-2020 11:47 PM
I have a color Instant Ink cartridge that is continuously showing a Cartridge Error on the printer. I have followed all the steps suggested in previous posts and by the Virtual Assistant (printer reset, firmware update, cleaning cartridge and contacts, etc.) but with no luck at all.
Instant Ink does not seem to be able to send a new cartridge precisely because of the cartridge error. It has now been more than 2 weeks and this is unfortunately getting quite frustrating!
01-14-2020 06:59 PM
@Spartan1171 Greetings from the HP Community!
I suggest you click here to troubleshoot and resolve cartridge errors, if the issue persists, respond to my private message and I'll help you accordingly,
Meanwhile, here are a few things you may want to know about your HP Instant Ink account page before we get into the details of resolving your concern: Click here for FAQs.
- Your HP Instant Ink account page contains the data on past deliveries and estimated shipments.
- It also helps you understand what state your cartridges are in based on HP's data,
- Any issues will be shown with its solution using a step by step approach, to make it easier for you!
Please check your account page to see the latest cartridge information by signing into your account at "instantink.com".
If the suggested information can't be found, You may respond to the private message I've sent out and I'll help you out, accordingly
Check next to your profile Name, you should see a little blue envelope, please click on it as I've sent out a list of questions and I could provide a better solution once I have the answers: Click here for more details on how to access the private messages on HP Forums
We eagerly await your response,
Help us, help you.
And Take care.
I am an HP Employee