cancel
Showing results for 
Search instead for 
Did you mean: 
Common problems for HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER..
New member
2 1 0 0
Message 1 of 3
167
Flag Post

Color cartridge error

HP Recommended
hp envy 6230
Microsoft Windows 10 (64-bit)

I've just received my Instant Ink Cartridges. The black is ok and works fine but the color one shows an error. I've tried to clean as show in the hp support guide but the problem isn't solved. What can I do? Do I have to send the cartridge back?

 

Thank you very much.

2 REPLIES 2
New member
4 3 0 0
Message 2 of 3
Flag Post
HP Recommended

did you get a color one and a black one?

ginger
0 Kudos
Author
New member
2 1 0 0
Message 3 of 3
Flag Post
HP Recommended

Yes but only the color onde has this problem.

The black one works fine.

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation