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Inkbred
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Color cartridge error

hp envy 6230
Microsoft Windows 10 (64-bit)

I've just received my Instant Ink Cartridges. The black is ok and works fine but the color one shows an error. I've tried to clean as show in the hp support guide but the problem isn't solved. What can I do? Do I have to send the cartridge back?

 

Thank you very much.

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gingergail
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Color cartridge error

did you get a color one and a black one?

ginger
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Inkbred
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Color cartridge error

Yes but only the color onde has this problem.

The black one works fine.

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