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‎07-23-2022 12:37 PM - last edited on ‎07-23-2022 12:44 PM by Moderator

HP Recommended
Operating System: Microsoft Windows 11

My color cartridge for my HP OfficeJet 5255 was giving errors. After trying all recommended solutions and not getting it to work, I sent it for recycling. Now the HP Smart website says they can't send a cartridge because they cant determine the levels....

Please send me a cartridge or I will cancel my monthly subscription plan.

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Accepted Solutions

‎07-28-2022 02:59 PM

HP Recommended

@PetarPP

 

Welcome to HP Support Community! 

 

To assist you better, we would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post. 

  

I have sent you a private message, reply to the message with your details. 

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link. 

 

Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!


I am an HP Employee

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1 REPLY 1

‎07-28-2022 02:59 PM

HP Recommended

@PetarPP

 

Welcome to HP Support Community! 

 

To assist you better, we would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post. 

  

I have sent you a private message, reply to the message with your details. 

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link. 

 

Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!


I am an HP Employee

1 person found this reply helpful
Was this reply helpful? Yes No
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