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Solved!

Color cartridge is leaking and the yellow color is not printed

DeskJet 3720
Microsoft Windows 10 (64-bit)

Since a few weeks the colors are not printed right. I noticed that the clor cartridge is leaking and giving spots on the copies. After cleaning of the printer heads and printing out the testpage, the yellow color is orange instead of yellow..

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HP Support Agent
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Solved!

Color cartridge is leaking and the yellow color is not printed

@RudySa, Welcome to HP Support Community!

 

I am sure you performed the steps from the document Fixing Poor Print Quality to resolve the issue.

 

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Keep me posted.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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