Color cartridge will not fit in HP Envy 5660

[jlc0076]

I bought a two-pack of HP 62 XL color cartridges.  I cannot get the cartridge to fit into the printer.  The previous cartridge HP 62 color cartridge fit fine but I've tried everything, even forcing it in and it won't go in.  Why is this happening?

[TEJ1602]

@jlc0076, Welcome to HP Support Community!

I see that you have trouble installing the new ink cartridges, refer to the document Replacing the Ink Cartridges for help.

If you still have issues, share the picture of the ink and the packaging for further assistance.

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[jlc0076]

I looked at the video. No help. Here's photos requested.

 

 

 

 

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[TEJ1602]

@jlc0076

Thanks for replying!

You have purchased the right ink cartridges for the printer. Check for any damage inside the printer or on the ink cartridges.

If the issue persists, reach out to the HP Support in your region for further assistance.

Hope this helps!

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!