12-15-2019 01:23 PM
I hope someone will help me here. I have a HP Envy 4527 printer and it has started giving an error saying Ínk Cartridges Problem. It is a genuine cartridge that has been installed in the very same printer for several months and has in that time worked fine. It was sent to me by HP as part of the "instant Ink" program. It has not been in any other printer. I have taken the cartridge in and out (as advised on the help pages), turned the printer on and off, cleaned the cartridge electrical connectors but it still doesn't work. If I take the color cartridge out and print, then it prints fine with the black & white color which suggests me that the issue is with the color cartridge. Can someone suggest how to get this fixed ?
Solved! Go to Solution.
12-18-2019 01:59 AM
@rameshmuppidi, Welcome to HP Support Community!
To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.
I have sent you a private message, reply to the message with your details.
In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.
Keep me posted.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
I am an HP Employee