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‎06-22-2022 05:48 PM

HP Recommended

Genuine HP cyan doesn't print, Replaced with a second new cartridge with no success.

Also, tried downloading updated drivers.

1 REPLY 1

‎06-27-2022 01:06 AM

HP Recommended

Hi @AFTW,

 

Welcome to the HP Support Community

I'd like to help!

 

I understand the printer is not printing in Cyan.

 

To assist better:

  • May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc., on a public forum.
  • Is the standalone copy working on the printer?

While you respond to that, let's print a Print Quality Diagnostic page -Post the Print Quality Diagnostic page here so we can help you further. 

 

You may also refer to this document with steps to fix "Print Quality Issues" issue applicable to your printer -  Print Quality Issues

 

 Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware 

 

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!


ANAND_ANDY
I am an HP Employee

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