Colored letters print fine, but black letters print higher, making alitte double print.

[Terry_417]

I've tried Virtual Agent, and looked up help in the software, nothing help.  I have did a printer test that showed the horizonal straight black lines one straight line higher than the colored ones.

[Kumar0307]

Hi @Terry_417

Welcome to the HP Support Community. I understand the print quality is not satisfactory while printing in black. I'd be happy to assist you.

• Have you tried using an alternate black ink cartridge and check if the issue persists?
• Have you tried printing different types of documents like PDF, Word or Webpages and check if the issue persists?

kindly perform the steps mentioned in this document to resolve print quality issues.

Hope this helps! Keep me posted. 

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