Colour cartridge not working

[Liz-66_01_29]

Put in new cartridge and it comes up with an error message. Remove and reinstall the indicated cartridge, making sure it is correctly installed.

I have done everything that has been recommended but still nothing 

[The_Fossette]

@Liz-66_01_29,

Welcome to the HP Support Community!

I reviewed your post and I understand that you are getting cartridge error after installing new cartridges.

Don’t worry, I assure you I will try my best to get this sorted.

Are you using HP genuine cartridges?

Meanwhile, I recommend you follow the below steps and check if it helps.

1. With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet. 
2. Remove USB cable, if present. 
3. Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge. 
4. Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer. 
5. Turn on the printer and wait till warm-up period finishes and the printer is idle.

If you continue facing the issue, then update the printer firmware following the steps in the below article.

https://support.hp.com/us-en/document/c02919168

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

[Liz-66_01_29]

Hi

I have done what you suggested and still not working.

Also all firmware is up to date. 

Regards 

[The_Fossette]

@Liz-66_01_29,

We need to perform a semi-full reset to fix this issue. However, as the steps to perform a semi-full reset are confidential and specific to your printer. I will be sending you a private message please watch your inbox for more information.

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!