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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
CrazyDazy
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Message 1 of 2
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Colour cartridge not working.

HP Recommended
Envy 5010
Microsoft Windows 8.1 (64-bit)

Colour cartridge not working, getting the remove and replace message for colour cartridge but whatever I do it will not recognise or print from the new instant ink cartridge.

1 REPLY 1
Kumar0307
HP Support Agent
HP Support Agent
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HP Recommended

Hi @CrazyDazy

Welcome to the HP Support Community. I'd be happy to assist you.

  • Make sure you have tried the steps mentioned in this document to resolve this issue.

As the issue is related to Instant ink cartridges, I need more information to help you out.

 

Since the instant ink account details are confidential, please send me the required information via private message.

 

I am sending you a private message with the information required.

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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