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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
MEM2021
New member
2 1 0 0
Message 1 of 4
144
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Colour cartridges (all 3) with expiries May to Sept 2021 do not function. Black works fine.

HP Recommended
902
macOS 10.15 Catalina

Have been told by retailer where 902 ink cartridges were purchased that these particular colour cartridges were subject to a recall but the HP site provides ZERO help in this regard. Their help/ support is a complete circus. 

3 REPLIES 3
Jay_G24
HP Support Agent
HP Support Agent
16,523 16,475 1,337 1,530
Message 2 of 4
Flag Post
HP Recommended

Hi @MEM2021,

 

I’d recommend you contact HP Phone Support in your region for replacement options

 

Follow the instructions below to reach them:

 

1) Click on this link - https://support.hp.com/us-en/contact-hp

2) Select your product type below.

3) Enter the serial of your device. 

4) Select the country from the drop-down. 

5) Select the chat or get phone number options based on your preferences. 

6)Fill the web-form and proceed further.

 

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile name, you should see a little blue envelope, please click on it.  

 

Have a great day! 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

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MEM2021
Author
New member
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Message 3 of 4
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HP Recommended

I have tried all the online so called Help/ Support that the HP site has. No answers. I need a telephone number for an HP representative in Canada. Printer works fine so having to provide SN for that device makes no sense. I have colour cartridges (cyan magenta yellow) that do not work. Expiry dates are May to September 2021 and HP therefore owes me replacements. 

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Jay_G24
HP Support Agent
HP Support Agent
16,523 16,475 1,337 1,530
Message 4 of 4
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HP Recommended

I have shared the contact details in a private message.

 

 

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