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Debs001
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Message 1 of 2
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Colour ink cartridge needs replacing

HP Envy 5530 series

My printer has a cartridge error message. I have re-seated the cartridge but this does not fix the problem.

None of the suggest support pages make any difference.

 

I cannot replace the cartridge as I have no spare Instant Ink.

I cannot request a new instant ink cartridge as HP Smart Apps says there is a error in the cartridge.

 

Catch 22 - so can you ship me new cartridges please.

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Message 2 of 2
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HP Recommended

Colour ink cartridge needs replacing

Hi! @Debs001

 

Have you tried checking with a regular ink cartridge? Does the issue persist?

 

Update the printer firmware to the latest version and check if it helps.

 

Check the ink levels on your printer and replace the low, empty or faulty ink cartridges.

 

Clean the electrical contacts on the ink cartridges.

 

Make sure the ink cartridges are inserted correctly

 

Refer this article to know more information about ink cartridge issues. Click Here

 

If the issue still persists after trying out the steps. Please share us few details through a private message. So I can check the account and ship you the replacement ink cartridges.

 

Instant ink account number-

Instant ink email address-

Shipping address-

 

Let me know if this helps!

Have a beautiful day ahead! 🙂

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

A4Apollo
I am an HP Employee

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