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JJ2550
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Colour issues with HP Officejet 4630

Hi, the colour on my printer is not good. It is missing colours. But Im not getting a message to say that the cartridge needs changing. The ink levels are quite low for both black and colour. What should I do to resolve this?

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Level 4 Alex921
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Colour issues with HP Officejet 4630

Hi @JJ2550

 

if the ink cartridges level is less than 15% (you need calculate it, printer will not show the ink level in percent), you need replace the ink cartridges, you can try to perform some troubleshooting for print quality performing a clean ink cartridges and printhead, but it will waste ink and is not possible to determine if the issue is solved

 

I hope solve your doubts, if yes let me know it

I work on behalf of HP, regards.
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