cancel
Showing results for 
Search instead for 
Did you mean: 
Yellowprint
New member
1 0 0 0
Message 1 of 2
86
Flag Post
HP Recommended

Colour only produces yellow ink.

Help.  I am an instant ink customer but have no means of getting help on this.  My printer produces blank ink docs perfectly but colour only produces yellow ink.  I have a ENVY 5530e printer.  I have turned it on and off, cleaned heads- twice but no luck.  Is it a cartridge issue or hardware.  If cartridge how do I get in touch with instant ink to let them know?  

1 REPLY 1
HP Support Agent
HP Support Agent
8,889 8,892 778 935
Message 2 of 2
50
Flag Post
HP Recommended

Colour only produces yellow ink.

Hi @Yellowprint

 

Welcome to the HP Support Community.  

 

Appreciate you trying the steps. Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile Name, you should see a little blue envelope, please click on it. 

 

Let me know. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

Asmita
I am an HP Employee

0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation