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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
LouDB1
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Colour

HP Recommended
Envy 5540

Hi, I have recently subscribed to the ink update service. When my ink arrived I replaced the black but the old colour cartridge had ink left. Today I have replaced the colour cartridge but the printer will not recognise it. I have had to put the old one Back in to be able to print black and white. I have used the automated chat but it hasn’t solved the problem. Messenger chat hasn’t been picked either.  I can see that lots of people are having the same issue with the black ink. What can I do? 
thanks

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