Commercial credit card update - card type not accepted

[Margaret110]

My commercial credit card which I've used in the past, is now not being accepted as I had to update it.  When I enter my new card number it says "this card type is not accepted"; however, this is the card type I have using all along.  I called, but they could not help me on the phone and said I have to update on line or in the App, and neither are working.  Does HP no longer accept business commercial credit cards?

[Rainbow23]

Hi @Margaret110,

Welcome to HP Support Community. 
Thank you for posting your query, I will be glad to help you.

I see that your billing information needs to be updated on your HP instant ink account.

Please follow the steps listed below to update the billing information:
Change payment information for Home / Home Office

1. Sign into your Instant Ink account.
2. Click Account in the left menu, then Billing.
3. Click Change Payment Method to open the Billing details window.

NOTE:

• Re-enter all information, including card number, CVV, and expiration date.
• Make sure postal codes are in the correct format.
• Each subscribed Home / Home Office printer is billed separately.

Change payment information for Business

1. Sign into your Instant Ink for Business account.
2. Open Account in the left menu, then Billing.
3. Expand the section for your current billing method and click Update Payment.
4. Select Business and then enter your payment details.

NOTE:

• Re-enter all information, including card number, CVV, and expiration date.
• Make sure postal codes are in the correct format.
• All subscribed Business printers are included on a single monthly bill.

PayPal

For PayPal, follow the steps to change payment information, select PayPal in the Billing window, and then enter the required information.

Home / Home Office: PayPal cannot be selected during initial printer setup, but you can switch to it after enrollment is complete.

You may also refer to this link: https://support.hp.com/us-en/document/ish_3259778-1993151-16 

I hope this helps.
Have a good day.

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