Complaint - why is it so hard to complain in the app or website!?

[Jon107]

I have a Instant Ink account although when my printer said there was an error with your cartridge I couldn’t get through to you and had to purchase a new cartridge because I needed the printer urgently.  How, despite it being a HP cartridge you apparently can’t monitor it or send me a replacement when needed because it wasn’t an InstantInk cartridge!?!? 

To make it worse - you seem to make it nigh on impossible to get in touch or complain!?  

[Dragon-Fur]

@Jon107 

Welcome to the HP Community.

You should be able to contact Instant Ink Support when you have questions or concerns.

There are number of ways to find the contact information.

• Contact Information is always included in your Terms of Service Contract.
• When you are logged into your Instant Ink account, you should find a link / method to contact support.  (I cannot verify this one - I don't have an Instant Ink contract.)
• Contact Information to support and link to support provided at the Instant Ink Website .
• More information is provided later in this message.

As for complaint:

Consider your complaint received.

We are not Instant Ink Support, of course - we do have have a moderator group and trackers that monitor messages.

• If / When there is a response, a Community moderator / agent will (should) post back on this thread before using other methods to contact you. 

Things that are Instant Ink

Start here:

HP Instant Ink - Enrolling in HP Instant Ink

AND / OR

Note:   If you have not opened the site for a while, know that the website has been updated..

Clear your browser cache for both hpconnected and instantink

Instant Ink Support Website

HP Instant Ink - Support, Information, Enroll, FAQ, Terms of Service / Contract

Not your home site?  Click the Flag to change to your region.

Watch the video posted on the Website

Click on FAQ

For example,

• Read Check to see if your HP printer works with Instant Ink
• Change or cancel anytime link is located in the “tiny print” area at the bottom of the website (USA)

+++++++++++++++++++++++++++++++++++++++++++++++++++++

Need Help?  Contact Support - Options

1. Enrolled in Instant Ink?  >> Check for Support contact options in your Instant Ink Account.
2. Scroll down on the Website to Need some expert advice?
3. Contact >> HP Instant Ink Support   NOTES:  Select Your Region // Hours are as listed at the site.
4. The Terms of Service contract provides contact information, usually in the very first section.

+++++++++++++++++++++++++++++++++++++++++++++++++++++

How does it work?   Contact Options?   Details / Plans / Cancel Information

READ the all-important Terms of Service Contract > Scroll to the bottom of the Instant Ink website  – in the “tiny print” area (bottom of the main web page), look for and click on the link for instantink.hpconnected.com/terms

Examples of the Terms of Service Contract for various regions

 Instant Ink - Terms of Service - USA

 Instant Ink – Terms of Service - UK

 TERMINI DI SERVIZIO DI HP INSTANT INK - Italy 

Instant Ink - Terms of Service - Ireland

CONDITIONS GENERALES D’UTILISATION DU SERVICE HP INSTANT INK - France

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Website Support Troubleshooting, How-to, Video Tutorials

HP Smart - HP Connected

 HP Instant Ink

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Helpful = Yes to say Thank You.

Question / Concern Answered, Click "Accept as Solution"

[Kumar0307]

@Jon107, Welcome to the HP Support Community! I’m here to help.

Apologies for the inconvenience caused. If you want to contact the Instant Ink department, you can do so by going to your Instant Ink account or the contact information can be found on the home page of Instant Ink.

As the issue is related to Instant ink cartridges, I need more information to help you out.

Since the instant ink account details are confidential, please send me the required information via private message.

I am sending you a private message with the information required.

• In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day!