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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
DavidR71
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Complaint

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Hi

 

I've been a user of Instant Ink for a number of years and mostly it has been a good experience. Last month I was charged £20 - significantly more than normal

 

I would like to make a complaint. Many of the pages were blank and didnt print but were charged AND i was not issued a warning that might limit was breached and to change my plan

 

please help

 

it's hardly been used in lockdown but as my wife is a teacher and daughter at school it has been used since September

 

thank you

 

 

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2 REPLIES 2
TEJ1602
HP Support Agent
HP Support Agent
18,899 18,851 1,563 1,609
Message 2 of 3
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HP Recommended

@DavidR71, Welcome to HP Support Community!

 

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

 

I have sent you a private message, reply to the message with your details.

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Keep me posted.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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TEJ1602
HP Support Agent
HP Support Agent
18,899 18,851 1,563 1,609
Message 3 of 3
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HP Recommended

@DavidR71

 

You should now have access, check and let me know 🙂

 

Thanks!

TEJ1602
I am an HP Employee

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