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‎08-20-2020 06:14 AM

HP Recommended
Product: Envy 4527

Please could somebody tell me how I go about complaining to HP?

This week, my printer has completely stopped working for no discernible reason and - because it’s out of warranty - HP want £18 to speak on the phone about it. That is extortionate.

I have also just signed up for Instant Ink and the first two cartridges arrived this morning - neither of them are recognised by the printer.

I have been left with no printer for no apparent reason, yet HP are completely uncontactable. They are an absolute disgrace. 

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‎08-20-2020 11:14 AM

HP Recommended

@Bobachops, Welcome to HP Support Community!

 

We shall escalate this issue to the concerned team.

 

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

Thank you for visiting the HP Support Community.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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