When I enrolled my printer in the HP Connected web site, I received a message that my printer was eligible for InstantInk Services. When I tried to sign up for InstantInk Services, I received a message that my printer was ineligible for these services.
I've checked that the printer is on; it is connected to the internet; web services have been turned on.
Is there another setting somewhere that I am missing that is causing these conflicting messages?
Thanks for the detailed answer. I found a different way through on my own, but I think it indicates there is either a UI design flaw or a bug in the verification process. It went this way:
The web services menu included some option to print a test sheet, and that sheet included a 16 character identifier for the instant ink services. To sign up for those services, I first had to:
1. Create an HP Services account; 2. Add my printer: I was prompted to add the serial number; 3. I got the "this printer is eligible for Instant Ink services message";
4. I began the sign up process as prompted on the screen;
5. When I reached the "add your printer" page the image of my printer was greyed out and labeled as ineligible;
**** Note that there was not at any point a prompt or input box for the 16 character Instant Ink identifier that my printer had given me ****
6. In a moment of utter frustration and the ultimate "I'll try anything" move, I clicked on "Add another printer" on the screen in step 5;
7. An input box appeared with a prompt to enter the 16 character Instant Ink printer code, which I did. This resolved the issue, without causing the HP website to think I had two printers.
The database had no trouble linking the 16 digit code to the pre-existing printer serial number. So I believe there is a UI design error that doesn't prompt for the 16 digit code in the sign up process.