cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
New member
1 0 0 0
Message 1 of 2
111
Flag Post

Connect to WEB services

HP Recommended
Envy Photo 7155
Other

The printer could not connect to Web Services

1 REPLY 1
Highlighted
Level 15
Level 15
1,614 1,598 164 460
Message 2 of 2
Flag Post
HP Recommended

@Jerry108 
Hello,

In order to solve this issue, please restore the factory default settings and reconnect the printer to the wireless network as follows: 

  1. From the printer control panel, touch or swipe down the tab at the top of the screen to open the Dashboard, and then touch Setup ().
  2. Touch Printer Maintenance.
  3. Touch Restore.
  4. Touch Restore Factory Defaults.
    A message appears stating that the factory defaults will be restored.
  5. Touch Continue.
  6. Use the Wireless Setup Wizard from the printer control panel display to set up wireless communication.
    1. From the printer control panel, touch or swipe down the tab at the top of the screen to open the Dashboard, and then touch Wireless ().
    2. Touch  Settings ().
    3. Touch Wireless Settings.
    4. Touch Wireless Setup Wizard.
    5. Follow the display instructions to complete the setup.

Please do not hesitate to contact us in case of need.

Best regards,:Wink:



I'm not an HP employee. Did this message answer your question? Include it below as an Accept As Solution! Did you find this message useful?  Click on the thumbs up set to give a Compliment! Follow us on Facebook Assistance customers HP.

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation