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‎02-21-2020 12:11 PM

HP Recommended
Product: Envy Photo 7155
Operating System: Other

The printer could not connect to Web Services

1 REPLY 1

‎02-21-2020 12:40 PM - edited ‎02-21-2020 12:54 PM

HP Recommended

@Jerry108 
Hello,

In order to solve this issue, please restore the factory default settings and reconnect the printer to the wireless network as follows: 

  1. From the printer control panel, touch or swipe down the tab at the top of the screen to open the Dashboard, and then touch Setup ().
  2. Touch Printer Maintenance.
  3. Touch Restore.
  4. Touch Restore Factory Defaults.
    A message appears stating that the factory defaults will be restored.
  5. Touch Continue.
  6. Use the Wireless Setup Wizard from the printer control panel display to set up wireless communication.
    1. From the printer control panel, touch or swipe down the tab at the top of the screen to open the Dashboard, and then touch Wireless ().
    2. Touch  Settings ().
    3. Touch Wireless Settings.
    4. Touch Wireless Setup Wizard.
    5. Follow the display instructions to complete the setup.

Please do not hesitate to contact us in case of need.

Best regards,:Wink:



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