cancel
Showing results for 
Search instead for 
Did you mean: 
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Ashbash19
New member
1 0 0 0
Message 1 of 2
117
Flag Post

Connect to a WiFi server

HP Recommended

I have printed every directions I could but nothing is working. I got a new WiFi and I’m trying to connect my printer to it so that my computer and phone will be connected to the printer but nothing is working. Also tells me to turn on my location on my chrome computer but it will not stay on making it harder to follow the dorec

Tags (1)
1 REPLY 1
Raj1788
HP Support Agent
HP Support Agent
11,683 11,674 582 664
Message 2 of 2
Flag Post
HP Recommended

@Ashbash19

 

I'll be glad to assist you with this!

 

First of all could you please help me with the exact model name or the product number of the printer and the operating system of the computer?

 

Note: Check the router band: Many routers can operate in both 2.4 GHz and 5.0 GHz frequency bands, but not all HP printers support both bands. Make sure the 2.4 GHz router band is enabled and broadcasting. If the router broadcasts separate network names (SSIDs) for each band, connect the printer to the 2.4 GHz band SSID.

 

 

Keep me posted.

 

Thank you for joining the HP Community.

Have a great day!

Cheers:)

 

Raj1788
I am an HP Employee 

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation