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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Melanie_G
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Connecting printer to instant ink account

HP Recommended
HP Elitebook
Microsoft Windows 10 (64-bit)

I recently enrolled in the Instant Ink program, and just installed my first cartridge. My printer (and HP Envy Photo 7858) tells me "Cartridges cannot be used until printer is enrolled in HP Instant Ink." But on my account page at HP Instant Ink, my home page says the printer is enrolled and online. However, in the upper right corner of that Home window, it keeps spinning and then says "cannot connect to printer now." Help! (and thanks in advance!)

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asmita6658
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

Hi @Melanie_G

 

Welcome to the HP Support Community. I'd like to help. 

 

Have you checked you HP Instant Ink account page? Your Instant Ink account page will have notifications if there are any issues with the account or recent cartridge shipment, it will even provide solutions on how to fix the issue. You may log in to your HP Instant Ink account page from here.

 

If the suggested information can't be found, please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile Name, you should see a little blue envelope, please click on it. 

 

Let me know. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

Asmita
I am an HP Employee

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