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‎12-20-2022 05:21 AM - last edited on ‎12-26-2022 06:33 AM by HP Administrator

HP Recommended
Product: HP ENVY 4520 All-in-One Printer

I have a valid HP Instant ink subscription, unfortunately at present I have to connect laptop to mobile tethering and utilize a usb between laptop and Envy 4520 printer. The printer is showing offline with instant ink and I can't seem to resolve the issue. Last time (a few months ago) I was able to print using same set up, now nothing, printer will not even print a test page.

 

Any suggestions please?  

3 REPLIES 3

‎12-23-2022 07:34 AM

HP Recommended

Hi @cctvman,

 

Welcome to the HP Support Community. 

 

I'd like to help!

 

Instant ink needs an active internet connection. It does not work on Hotspot or wifi direct.

Perform the following tasks in the order given. Try using the printer after each task to see if the issue is resolved.

Make sure the printer is ready to print

The printer should be on, have paper in the input tray, have sufficient ink or toner, and display no errors or blinking lights.

Make sure the printer is not off or in Sleep mode. Press the Power button to wake it or turn it on.

Make sure the paper is loaded into the input tray and the paper width guides rest gently against the sides of the stack.

Make sure the correct ink or toner cartridges are installed and the printer has sufficient ink or toner for your print job.

Make sure no error messages or blinking lights display on the printer control panel. Resolve any errors before you use the printer.

Restart the printer to clear any error states. Turn the printer off, wait 30 seconds, and then turn it on. Click here for the remaining steps. 

 

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Elohi_NR
I am an HP Employee
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‎12-27-2022 07:14 AM

HP Recommended

Hi @cctvman,

 

Hope I was able to fix the issue. If you need further assistance, feel free to reach out to us. 

 

Give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers and did reply to you!

Elohi_NR
I am an HP Employee
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‎12-29-2022 06:04 AM

HP Recommended

Hi @cctvman,

 

As we did not hear from you, I'll be closing this case for now. If you need further assistance, feel free to reach out to us.

Elohi_NR
I am an HP Employee
Was this reply helpful? Yes No
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