cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Fix HP Printer issue in macOS

    A [software component] will damage your computer message displays when printing or while installing - Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Fix HP Printer issue in macOS

    A [software component] will damage your computer message displays when printing or while installing - Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
New member
1 0 0 0
Message 1 of 2
96
Flag Post

Connection issue through sky enrolment

HP Recommended
Hp envy 5020 instant ink
  • Hi so I joined sky broadband in August and since then I've been having issues.... The printer (envy 5020) itself connects to the Internet but my online instant ink account will not go online, therefore even though I'm enrolled and pay 3.49 per month my printer says cartridge cannot be used until printer Is enrolled in hp instant ink, I'm guessing because the online printer can't connect to my offline account to communicate that I am enrolled... I have spent hours trying to sort it as I'm back at college now and desperately need to print some work, anyone else had this problem?
0 Kudos
1 REPLY 1
Highlighted
HP Support Agent
HP Support Agent
15,250 15,228 1,196 1,195
Message 2 of 2
Flag Post
HP Recommended

@Dawn2323, Welcome to HP Support Community!

 

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

 

I have sent you a private message, reply to the message with your details.

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Keep me posted.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation