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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Dawn2323
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Connection issue through sky enrolment

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Hp envy 5020 instant ink
  • Hi so I joined sky broadband in August and since then I've been having issues.... The printer (envy 5020) itself connects to the Internet but my online instant ink account will not go online, therefore even though I'm enrolled and pay 3.49 per month my printer says cartridge cannot be used until printer Is enrolled in hp instant ink, I'm guessing because the online printer can't connect to my offline account to communicate that I am enrolled... I have spent hours trying to sort it as I'm back at college now and desperately need to print some work, anyone else had this problem?
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TEJ1602
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@Dawn2323, Welcome to HP Support Community!

 

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

 

I have sent you a private message, reply to the message with your details.

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Keep me posted.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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