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Anoid
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Could not activate 2 month trial period for instant ink

Deskjet 2630 all in one
Microsoft Windows 10 (64-bit)

Hi,

 

I just bought a new HP OfficeJet 2630 from Amazon which was advertised as having instant ink with a 2 months free trial period and arrived with a big red sticker on the front (of the printer not the box) stating a 3 month trial was included however there was no code or anything provided to redeem this.

 

I went through the set-up of the printer using the mobile app on my phone and when I went to set up the instant ink the app gave me an option for a 2 months free trial.  I selected this and went through the guided steps however after the point where I entered my credit card details the app went to an empty white screen and froze.  I tried this multiple times before giving up on my phone and installing the app on my tablet.  This time I did not get the option for the 2 months free trial (as I assume it was linked to the device used to initially set up the printer) however I did manage to set myself up with a normal Free (15 page per month) account.

 

How can I activate the trial period? I would like this 2 months so that I can assess if I will be doing more printing than I expected and hence need to change my package.

 

Thanks

 

Best regards. 

1 REPLY 1
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

Solved!

Could not activate 2 month trial period for instant ink

@Anoid, Welcome to HP Support Community!

 

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Keep me posted.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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